FAQ

Class Passes

  • How will I know how many class passes I have remaining?

    Visit your account dashboard to see your current class pass balance.

    Attendance is taken manually. If applicable, 1 class pass will be deducted from your available balance within 24 hours.

  • Can my class passes be used for the outdoor, indoor, and the online classes?

    Yes, absolutely! 1 pass = 1 class

  • Do I have to use all of my class passes in one month?

    No. You have 90 days to use your passes from the purchase date. When you attend a class, the oldest class pass on record will be deducted first.

  • Can I transfer or share my class passes with someone else?

    Sorry, no transfers or sharing passes with others.

Payments

  • Do you see, or store, my credit card number?

    No. Our payment processor, Stripe, handles all transaction details.

    Stripe may present you the opportunity to save a payment method for future use. This is completely optional and is stored by Stripe; never by Because Fitness LLC or our Internet service providers.

  • Will my credit card be charged automatically when I run out of class passes?

    No. Your credit card will only be charged when you choose to purchase more class passes.

  • Will I receive a receipt for my purchase?

    Yes. A receipt will be emailed to you within a few minutes of purchase.

    The sending address is receipts@becausefitness.com

  • Do you offer refunds?

    All sales are final.

Refer-a-Friend Program

  • Does my friend need to pre-register for the free class?

    Account creation (via this website) is recommended but not required. The necessary liability waiver will also be available to fill and sign at the venue.

    You may want to contact us ahead of time if attending an indoor venue, as classroom space is limited.

  • Can I invite more than one friend?

    Yes.

    You may want to contact us ahead of time if attending an indoor venue, as classroom space is limited.

  • Does the referral bonus stack?

    Yes. You'll get a $5 coupon for each referral who successfully creates their online account and purchases at least one class pass online.

Outdoor Classes

  • Do I need to register each time I want to attend an outdoor bootcamp class?

    No. You do not need to register for any individual classes. You only need to create and verify your account and have at least one Class Pass (your first class is free).

  • What should I wear?

    Please wear comfortable, athletic clothing and supportive sneakers. No open-toed shoes or bare feet.

    You may also want to have a hat, sunglasses and sunscreen ready as the venue offers minimal shade.

    Dress in layers for those colder days.

  • Do I need to wear a mask?

    Please refer to the COVID‑19 guidelines for more information.

  • What should I bring to the outdoor classes?

    Exercise mat, water and towel.

  • Where do I park for the outdoor bootcamp classes?

    When attending class at the Lower Providence Fire Company, please park on the side of the building farthest from E. Mt. Kirk Avenue. As you are facing the building, park in the right-hand side lot.

  • Where are the outdoor classes held?

    Classes are held in the rear parking lot of the Lower Providence Fire Department.

  • Is there a public restroom or changing area on premises?

    There are no public restrooms or changing areas for use at the Lower Providence Fire Company.

    There are several businesses nearby that have facilities.

  • How and when will I be notified if an outdoor class is cancelled or rescheduled?

    Time or venue changes will be posted to the class listings no later than 2 hours before the originally scheduled start time.